Call center solutions include any call center provider or kind of software that supports Call Center. Call center solutions are products and services that solve the specific need for customer relationship management (CRM).

A call center solution is often a total package like unified communications or turnkey product, such as an outsourced call center. Software that runs a complete call center system would also be considered a call center solution.

TYPES OF CALL CENTERS:

• Inbound Call Center
• Outbound Call Center
• Blended Call Center
• Virtual Call Center
• Offshore Call Center
• Web Enabled Call Center